Refund and Returns Policy

90 Day Satisfaction Guarantee

Dear Eternity Letter Customers!

Eternity Letter was invented so you can enjoy life events with a meaningful experience, and your satisfaction is our priority

If for any reason, you are not completely happy with our service or product, you can return it within 90 days from the time of receipt for a full refund. 

Just place your item inside the box you have received your item in and mail it back to us:

Eternity Letter

16243 Ivy Lake Drive

Odessa, Florida 33556

We will ensure your return experience is easy and seamless. 


Once your return is received and inspected, we will email you that we have received your returned item.

Your refund will be processed to the original payment method you have provided at the time of the purchase. Your refund may take up to five business days depending on your bank. 


If you would like to exchange your product, email us at, and we will help you with your exchange inquiry. 

Need help? 

Contact us at for any questions. Please allow 12-24 hours for our team to get back to you. 

Subscribe now and receive coupon with your first purchase.